No-shows are a resource drain for all dental practices. When a
patient cancels their appointment unexpectedly, filling that slot becomes a
tough task for you or your staff. So, now, how can you knock out no-shows in
your dental practice? 

Unfortunately, you can’t eliminate no-shows. Unexpected
circumstances will always lead to last-minute no-shows. Even though you can’t
eliminate these occurrences totally, you can proactively keep them to a minimum
with Interphase.

When no-shows occur, you just need to open the Interphase
dashboard. That’s it! Everything falls seamlessly into place. Our Interphase
intuitive dashboard shows patients on the doctor’s schedule today or tomorrow,
who are due or past due for hygiene. Now, you can add a hygiene appointment to
the treatment. 

No-shows are an expensive problem for all dental
practices. Interphase helps solve that problem!

Here are a few ways to reduce no-shows:

The challenge for many dental practices is the cost associated
with managing patient scheduling. For example, calling patients to remind them
of an upcoming appointment. Thankfully, by leveraging Interphase, you can
easily improve patient communications without adding the cost of additional
staff.

 Here’s how you can minimize no-shows:

  • Send
    appointment reminders according to the patients’ preferred method of
    communication. While few patients still prefer an appointment reminder via
    call, many are more likely to pay attention if the messages are sent via
    email or text. So, don’t forget to ask patients to select their preferred
    method of communication to make sure they get the appointment reminders.

  • You
    can set up multiple reminders to ensure that the appointment stays at the
    forefront. You can also request patients to confirm by replying to a text
    message or email through Interphase. As a result, they’re more committed to
    visiting your practice.

  • Ensure
    the reasons for the follow-up visits are in your appointment reminders so
    that patients understand the importance of keeping their appointments.
    This will help to increase the transparency of the patient experience and
    help you provide better patient care.

  • To
    make it easy to cancel or reschedule appointments, you can use Interphase
    Patient Relationship & Analytics Software by providing a link in the
    text or email to streamline the process while reducing the workload of
    your staff.

  • Improve
    your patient’s experience by reducing wait time, so coming to your office
    becomes less of a hassle. Also, if you’re running late, give patients a
    call, so they don’t have to sit around and wait.

  • Encourage
    patients to pre-pay for the next appointment (perhaps by offering discounts)
    to increase their commitment and minimize no-shows. 

  • Improve
    patient engagement and satisfaction through active communications, such as
    texting and patient reviews, since engaged and informed patients are more
    likely to show up for their appointments.

  • Follow
    up immediately after cancellation or a no-show to prompt patients to
    reschedule. 

  • Manage
    your own schedule effectively using our Interphase online booking system
    to minimize waiting time or the need to reschedule patients. When you
    respect your patients’ time, they will respect yours as well. 

Final thoughts:

Improving patient communication and streamlining the patient
experience can help you reduce last minute no-shows that lower your
productivity, impact your bottom line, and impact the quality of patient care
and patient satisfaction.

Make sure you’re sending out appointment reminders to patients on time and in their preferred methods of communication with Interphase. We help you to deliver the most relevant information to your patients at the right time to optimize results, increase productivity, and boost revenue.