Reducing wait times is a surefire way to improve patients’ experience during their appointment. But long waits aren’t always avoidable, even for dental practices that embrace technology to streamline the front office. In these cases, it’s always better to provide a seamless online appointment scheduling option for your patients.
Here are some of the ways appointment scheduling software can help your patients and our practice’s businesses.
Online Appointment Booking
Easy-to-use online platforms like Interphase can help your patients make smarter choices when booking their appointments. Instead of making time to call the practice and go back and forth with your front staff looking for a time that works for both, your patient can look at a calendar and pick their available time for their schedule. This helps your patients to feel in control and at ease before they even enter your practice.
Voice Calls & SMS Reminders
Once the perfect appointment has been scheduled, offering an automated reminder via your patients’ preferred method of communication can be a tremendous help. Not only does the reminder message help your patient’s plan ahead, but it can also reduce stress on the day of the appointment when the message contains helpful details, such as the date, time, and address. Interphase patient reminders can even be set to include details on what your patients such as provider name, specializations, etc.
Many people these days prefer a quick text message reminder for its convenience, and because it’s easy to refer back to it for details as needed. But offering one kind of appointment reminder won’t work for all your patients, which is why Interphase also offers voice calls and email reminders.
Confirmations, Cancellations, & Rescheduling
If you’ve ever had a patient show up to an appointment in the wrong state of mind, you probably understand that sometimes rescheduling is better than being even a few minutes late. For instance, if you’re a provider with a full day of patients, one late arrival can drastically push your entire day back – that means you’ll be the one running behind for the rest of your appointments.
We understand that late arrivals are inevitable, but you can make it easier for your patients to confirm or even cancel and reschedule their appointments with Interphase. Text reminders are an easy way to confirm an appointment, since they can be set to allow patients to confirm or cancel just by replying to the message, without having to call your practice.
Simplicity Creates Better Customer Experiences
So, is online scheduling really the key to happy patients? We think yes! When a patient arrives prepared both physically and mentally for a scheduled appointment, they’re going to be in a better place to cooperate in the ways you need them to in order to do your job to the best of your ability. This means your patient gets the best of the treatment they need. And creating the highest level of satisfaction really is the secret to happy and ever-lasting patients.